Professional and Technical Support

Professional and Technical Support

VLCC provides professional and technical support to Franchisees all through the  association :

Site Selection:

This is the first step for a franchisee after signing the agreement and depositing the agreement fee. Since location is important in our business, much effort and care goes into the selection of the proper site. A site may be approved after a physical visit and  inspection  by one of the VLCC officials  or even by going through the description and photographs provided by the franchisee.

Project Development:

With the initial decision taken care of i.e. the site being finalized, the appointed architects work on the design and layout for the centre. However, before the design is implemented, the particulars need to be worked out with the VLCC team. VLCC then provides the complete Project Implementation Guidelines for further development of the site.

Staff Recruitment:

VLCC stays involved in the recruitment procedure. Once the advertisement for the recruitment of staff is released and the initial screening of candidates is done by the franchisee, VLCC’s team of experts steps in for the final selection of the short-listed candidates.

Staff Trainings:

To ensure adherence to the high quality standards set  by VLCC, we provide initial training to select members of the staff of  the franchise on our products, services, centre operations, client handling, sales and marketing at no extra cost.

Centre Launch:

Launching a center is not an easy task; its initial performance sets the course for future success. VLCC guides franchisees with the launch of the unit by providing appropriate marketing strategies and plans to handle operations. Collaterals and designs are also provided to the franchisee.

Equipment:

VLCC strives to provide superior quality, consistent services throughout its centers. To this effect, VLCC provides a list of basic equipment required for a franchise centre in order to ensure service availability and efficient space utilization. A list of VLCC’s preferred vendors is  provided to franchisees.

Marketing Support:

VLCC has developed time tested marketing strategies, following which we offer guidance to our franchisees for effective marketing and promotion of services. All collaterals and ad designs are provided to the franchisees. Our marketing team can also guide you as per the needs and requirements of your city / region.

Refresher and Re-Trainings:

Appropriate training offers a robust foundation for the delivery of effective and excellent services. We provide training modules as per the needs of individuals and the franchisees at regular intervals. Continuing trainings will include new product trainings, skill enhancement trainings, etc.

Quality Control:

VLCC adheres to stringent quality control norms and expects its franchisees to follow the same. These are maintained by a team of experts, which includes dieticians, beauticians, operations experts who visit centers on a regular basis. This helps VLCC maintain the quality of its services and franchisees to rise up to customer’s expectations from the brand.